Terms & Conditions
These Terms & Conditions explain how Booze Express Luton provides alcohol delivery and off-licence services across the local area. By placing an order with us, you agree to the terms outlined on this page. Please read them carefully before contacting us.
1. About Booze Express Luton
Booze Express Luton is a 24/7 off-licence offering delivery of alcohol, soft drinks, snacks, tobacco and essential groceries within a 5-mile radius of Luton. Our service is designed to provide fast, reliable delivery at competitive prices.
2. Ordering Process
All orders must be placed by phone on 07395 520886.
We do not accept online orders, website checkout orders or messages as confirmation of an order.
To place an order, you must provide:
Your name
Delivery address
Contact number
Your selected items
Orders are only confirmed once accepted by our team.
3. Minimum Order Requirement
We operate a £15 minimum order for all deliveries.
Orders below this amount cannot be accepted.
4. Delivery Area & Charges
Delivery is free within 5 miles of Luton.
If you live slightly outside this radius, please call to confirm availability.
Delivery times vary based on demand, traffic and time of day.
We aim for fast delivery, but times cannot be guaranteed.
5. Payment Methods
We currently accept the following payment methods:
Cash on delivery
Bank transfer (must be completed before handover)
We do not currently accept card payments or online checkout payments.
6. Age Verification (Challenge 25 Policy)
Booze Express Luton follows the Challenge 25 policy for all age-restricted products.
You must:
Be 18 or over
Show a valid photo ID if requested
Ensure the person receiving the delivery is over 18
Accepted ID includes:
Driving licence, passport, PASS-approved card.
If a valid ID cannot be provided, the driver must legally refuse the sale, and no refund will be issued for opened or perishable items.
7. Refusal of Service
We reserve the right to refuse or cancel any order if:
No valid ID is provided
The customer appears intoxicated
Delivery is requested for a minor
The delivery location is unsafe
The customer is rude, abusive or uncooperative
The order cannot be fulfilled due to stock issues
This is for safety and legal compliance.
8. Pricing & Availability
All prices listed on our website or communicated by phone are correct at the time of publication. Prices may change due to supplier costs or stock availability.
If an item is out of stock, we may suggest an alternative product.
9. Returns, Refunds & Replacements
Due to the nature of alcohol and perishable goods:
We do not accept returns unless the item is damaged or incorrect.
Refunds are issued via bank transfer if approved.
Customers must report issues at the time of delivery or within a reasonable period.
A full Refund & Returns Policy page will provide additional details.
10. Customer Responsibilities
By ordering from Booze Express Luton, you agree to:
Provide accurate contact and delivery information
Be available to receive the delivery
Have a valid ID ready if requested
Pay for the order using the agreed method
Comply with age-verification laws
Failure to meet these requirements may lead to the refusal of delivery.
11. Liability
Booze Express Luton is not responsible for:
Delays caused by traffic, weather, or unforeseen events
Incorrect or incomplete delivery information provided by the customer
Misuse or consumption of products after delivery
We always aim to deliver safely, legally and efficiently.
12. Changes to These Terms
We may update these Terms & Conditions at any time to reflect service changes or legal requirements. The latest version will always appear on this page.
13. Contact Information
If you have questions about these terms or need assistance:
📞 07395 520886
✉️ info@boozexpress.co.uk