Privacy Policy
At Booze Express Luton, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR. By using our website or contacting us, you agree to the practices outlined below.
1. Who We Are
Booze Express Luton is a 24/7 off-licence providing delivery of alcohol, soft drinks, snacks, groceries and tobacco products across Luton.
Email: info@boozexpress.co.uk
Phone: 07395 520886
We act as the Data Controller, meaning we decide how your data is used and stored.
2. What Information We Collect
a) Information You Provide Directly
When you complete our contact form, email us, or speak to us by phone, we may collect:
Your name
Your phone number
Your email address
Delivery address (if provided)
Your enquiry or message
This information is collected so we can respond to your enquiry or complete your order.
b) Automatically Collected Information
Like most websites, we may collect:
IP address
Device type
Browser type
Cookies (see Cookie Policy)
Basic website usage statistics
This helps improve our website performance and security.
3. How We Use Your Information
We use your information to:
Respond to your enquiry
Process and deliver your order
Confirm availability or delivery times
Contact you about your message
Improve our website experience
Meet legal and regulatory requirements
We do not use your data for marketing unless you explicitly agree.
4. Legal Basis for Processing (UK GDPR)
We process your data based on:
Legitimate Interests: responding to enquiries, providing delivery services
Legal Obligation: age verification for alcohol sales
Consent: when you submit a contact form or allow cookies
You can withdraw consent at any time by contacting us.
5. Sharing Your Information
We do not sell or share your information with any third parties for marketing purposes.
We may share limited information only when necessary:
With delivery drivers (your name, order and address) so they can deliver your order
With service providers such as website hosting or analytics tools
When required by law or law enforcement agencies
All third parties follow strict data protection rules.
6. How Long We Keep Your Data
We keep your information only for as long as necessary:
Enquiry form messages: up to 12 months
Order delivery details: up to 12 months
Legal/age verification records: as required by licensing laws
Email communication: until no longer needed
You can request deletion at any time (see Section 9).
7. How We Protect Your Information
We take data protection seriously and use:
Secure website hosting
SSL encryption
Restricted access to customer information
Secure email systems
Although no system is 100% secure, we take reasonable steps to safeguard your data.
8. Cookies & Website Tracking
Our website may use cookies for:
Website performance
Security
Analytics (e.g., Google Analytics)
You can accept or decline cookies at any time using your browser settings.
A full Cookie Policy will be provided separately.
9. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Ask us to correct inaccurate information
Request the deletion of your data
Withdraw consent
Restrict how your data is used
Object to data processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@boozexpress.co.uk.
10. Age Verification
We do not knowingly collect data from anyone under 18.
If you are under 18, please do not submit personal information or place orders.
Age checks may require us to temporarily view identification documents as part of our legal obligations.
11. External Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please read their privacy policies before sharing any personal information.
12. Updates to This Privacy Policy
We may update this policy from time to time. The latest version will always be published on this page.
Last updated: 2025
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled:
📞 07395 520886
✉️ info@boozexpress.co.uk